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September 19th, 2014

Security_Sep15_BToday’s technology advancement has one obvious parallel: increasing security threats. One such issue which has been growing both in number and intensity is data breach. And while many businesses have turned to the cloud in the hope of improving security, there is still a chance of a collision between data breaches and cloud usage. But don’t panic just yet, there are measures you can take to avoid the headache of a cloud and data security breach.

The cloud opens up some great tech advancements for businesses and is here to stay. However, as with all tech developments, you need to also be aware of any vulnerabilities and security issues as they change and develop at the same time too. If you use the cloud and want to proactively prevent cloud-and-data security breaches then here are five tips to follow:

  1. Know your cloud apps: Get a comprehensive view of the business readiness of apps and which ones render you more or less prone to a breach. Ask yourself these questions: Does an app encrypt data stored on the service? Does it separate your data from that of others so that your data is not exposed when another tenant has a breach? The idea here is to know exactly what each cloud service employed offers and how your company uses them.
  2. Migrate users to high-quality apps: Cloud-switching costs are low, which means that you can always change and choose apps that best suit your needs. If you find ones that don’t fit your criteria, take the time to talk to your vendor or switch; now more than ever you have choices, and the discovery process in step one will help you find out what these are.
  3. Find out where your data is going: Take a look at your data in the cloud. Review uploads, downloads, and data at rest in apps to get a handle on whether you have potential personally-identifiable information (PII), or whether you simply have unencrypted confidential data in or moving to cloud apps. You wouldn’t want cloud-and-data breaches with this critical data.
  4. Look at user activities: It’s important to understand not only what apps you use but also your data in the context of user activity. Ask yourself: From which apps are people sharing content? According to tech news source, VentureBeat, one-fifth of the apps they tracked enable sharing, and these aren’t just cloud storage apps, but range from customer-relationship management to finance and business intelligence. Knowing who’s sharing what and with whom will help you to understand what policies to best employ.
  5. Mitigate risk through granular policy: Start with your business-critical apps and enforce policies that matter to your organization in the context of a breach. For example, block the upload of information covered by certain privacy acts, block the download of PII from HR apps, or temporarily block access to vulnerable apps.
The key to preventing a cloud-and-data security breach lies in careful attention to your cloud applications and user activity. Analyzing your apps and looking into user activities might be time consuming, but the minimization of cloud-and-data security breaches makes this task worthwhile. Looking to learn more about today’s security? Contact us and let us manage and minimize your risks.
Published with permission from TechAdvisory.org. Source.

Topic Security
September 18th, 2014

Productivity_Sep15_BTechnology is an important part of almost every role in every business. We have come to rely so heavily on it, that when we do have a problem with a device or system our productivity can easily grind to an almighty halt. While many of us know our systems will eventually breakdown, do you know what to in this situation? Are you prepared?

What to do when your systems stop working

Often, our first reaction when our technology or systems stop working is to either panic, or get angry. Once we are over this, we often feel desperate to get the problem fixed but may be at a loss as to what to do.

When technology does breakdown, here are some recommended steps you should take:

  • In the words of Douglas Adams, "Don't Panic!" - One of the more popular quotes from the immensely successful Hitchhiker's Guide to the Galaxy is "don't panic". This rings true for the vast majority of tech problems. While you may feel like you are facing a big issue at the time, most systems can be fully recovered. This is especially true if you have backup solutions in place.
  • Note what you were doing before the problem occurred - This is an important step, as when something does go wrong, one of the first things tech support will ask you is what you were doing before the problem occurred. The more information that you can give them, the more likely they will be able to solve the problem faster.
  • Ask your colleagues if they are having the same problems - Because so many business systems are networked together, many techs will want to see if problems are localized to your computer or are network wide. Armed with this information, it is far easier to work out the most effective solution.
  • Try turning it off and on again - When faced with many tech problems, you will be asked to turn the system - be it your computer, an app, server, etc. - off and on again. Sometimes the fault lies in the software or short-term memory (RAM) of systems, and turning the system off and on again is enough to fix this.
  • Google it - If an issue persists and it is related to the software on your computer, or a website, try searching the Internet for an answer. If the page doesn't load, you then know the problem is related to the Internet connection. Should the problem be with a cloud service, checking the provider's website or social media feeds is useful to check for post status updates of their systems.
  • Don't rush into a supposed fix - It can be tempting to try out the first supposed fix you come across or someone suggests. The problem is, some 'fixes' can actually end up harming a system even more. For example, you may find suggested fix for a phone that has been dropped into water that says to take the device apart and dry it with a blow dryer. This will damage components, and also void your warranty, which could make the issue even more expensive to deal with. Instead, you should seek the advice of an expert like us.
  • Don't overreact - Have you ever felt so frustrated you have wanted to reach out and smack your computer? While this may make you feel better on one level the reality is that you could make a bad situation worse. When faced with any tech troubles it is best to walk away for a short time so that you can deal with the situation in a calm and collected way.
  • Call your IT partner or IT helpdesk - If the system doesn't work after restarting we strongly recommend stopping there and reaching out to your IT helpdesk or an IT partner like us. We have the experience to investigate the problem, and we can usually come up with an answer and hopefully a fix in a short amount of time.

Preventative steps you should take

While it is inevitable that systems will eventually breakdown, it doesn't mean we are powerless to prevent this from happening, or at least minimizing the potential fallout. One of the easiest preventative measures you can take is to try and take care of your devices and systems. This includes being careful to not physically damage them, while also being sure to watch what you install on your systems, and implementing security standards.

We also strongly recommend working with an IT partner like us. We can help manage your systems and implement measures to keep them working long into the future. Beyond that, we can help monitor systems so that should something start to go wrong, we can begin to implement a fix even before you notice it. And, if something should break down, we can either fix it ourselves or recommend an expert who will be able to help.

Looking for help keeping your systems running and employees productive? Contact us today to learn more about our services and how they are designed to help.

Published with permission from TechAdvisory.org. Source.

Topic Productivity
September 17th, 2014

BusinessValue_Sep15_BMany business owners and managers are well aware of the fact that if they really want to maximize their customer base they need to have a presence on the Internet. It used to be that having a website was enough to satisfy this, but now many customers are looking for businesses that are active online. One of the best ways to demonstrate this activity is through content marketing. The question then is how to ensure your efforts are successful.

What are the benefits of content marketing?

Before looking into ways you can implement content marketing that works, it is a good idea to look at the benefits of this type of marketing for businesses. One of the biggest pluses is that it boosts online engagement between you and your customers. If a customer sees that you are producing quality content that appeals to them, they will be more likely to interact and consider you when they need your products or services.

The other major advantage of a good content marketing strategy is that it helps show search engines like Google that your website and online presence are active. Because of the way search engines work, more active sites are usually ranked higher in results. If your website and overall Internet presence is seen to be active on a regular basis, you could possibly reach the first page of search results, which can lead to a boost in site visits, inquiries, and even sales.

If you have been considering implementing a content marketing campaign, or are looking to improve your existing efforts, the following four tips could help.

1. Always have a goal

The main thrust of many successful content marketing initiatives is that they tell a story. As with any narrative there needs to be an ending and in the case of content marketing this endpoint is a goal - something you want the reader to do. What do you want to achieve? Do you want customers to call? Do you want them to learn how to use your product?

By working backwards, you can then determine the right voice to use and best way to reach those customers who are most likely to react positively to the content. This also makes it easier for you to separate your campaigns and even launch multiple strategies at the same time.

Beyond this, having a goal can really help you narrow down the type of content you need to create. If for example, you know what customers you want to attract and how you want them to ultimately act, you can create content that is more appealing to them.

2. ABT

One of the most popular sayings amongst content marketers is to, "Always Be Testing (ABT)". When developing content you should be striving to test your content. Consider if certain images work better than others, as well as headlines, layouts, and content types, etc.

This could be as simple as developing three different social media posts and testing them with different market segments, or locations. You can then take what you have learnt from the tests and apply this to future posts.

The same can be said for more advanced content like blog posts or white papers. If you create different versions and layouts, and track the general downloads and interaction with the content, you can usually figure out how various people are reacting in different ways to a variety of content.

It is important to note here that content marketing is not a quick payoff style of marketing. You need to invest time, money, and effort into this and be willing to always be tweaking content. It takes time to pay off, but the time invested in testing what works and what doesn't work will help you develop better, more useful content.

3. Share and share alike

Creating content and just putting it on existing sites or sharing it with existing clients is not the most efficient way of making your content marketing show returns. Combine this with the fact that you will likely be using platforms like social media which are constantly changing and adding new content, and there is a good chance your content won't even be seen.

What you should aim to do is to share the content as much as possible. Share it on all of your social media platforms, link to it on your site, add it to emails, use the various social media content promotion features, and most of all: Share it again.

If you truly believe content is useful to your target market, you should aim to post it at least three to four times on social media. One of the most effective strategies is to share it on different days at different times, usually with a space of at least a week or two between posts. This can help maximize the numbers who see it.

4. Be prepared to fail

Failure is a part of business, and coincidently, it is also a part of content marketing. Face it, you might create content that just simply won't click as you intended. If this happens, your first reaction might be to pull the content and try something different. This may not be a good idea.

Sure, if the content is stirring up trouble, or has offended people, then it is likely best to remove it. But even if you aren't seeing the results you had hoped for, stick with the content for a bit. Try reposting it, and promoting more vigorously. It could very well be that users just didn't see the content.

As we stated above, successful content marketing takes time and effort. Once you realize this, and combine it with the fact that not everything will work, you should see a viable strategy surface over time.

If you are looking to learn more about content marketing and how our systems can help support it then get in touch and we can share our thoughts on how to be proactive and get results.

Published with permission from TechAdvisory.org. Source.

September 10th, 2014

Office_Sep08_BExcel is heavily dependant on formulas, and it seems like there is literally a formula for everything. For example, have you ever been working in Excel and needed to combine the contents of two different cells into a new one without adding them together? While you can copy and paste the content of the different cells you can also use the concatenate formula.

Using the concatenate formula to combine cells

If, for example, you have a spreadsheet with first names in column A, last names in column B, and want to combine them into column C to display the full name you can do so by:
  1. Clicking on cell C2 (or the row where the information you want to combine is)
  2. Typing =concatenate(
  3. Clicking on cell A2 and then adding a comma (,)
  4. Clicking on cell B2 and closing the formula with a closing bracket
  5. Hitting Enter
You should see the two cells are now combined in cell C2, with the formula for cell C2 reading:

=CONCATENATE(A2,B2).

The problem is, there will be no space inbetween the letters or numbers, so you will need to edit the formula to read:

=CONCATENATE(A2," ",B2)

The double quotations with a space in between them tells Excel to add a space to the cell in between the contents of A2 and B2.

If you have more than two columns you would like to combine, then simply add a comma after each cell. If for example you have three columns (A1, B1, and C1) you would enter the formula:

=CONCATENATE(A1 " ",B1 " ",C1) in column D1.

Combining two cells without concatenate

While concatenate works well, there is actually a shortcut that you can use which involves the ampersand '&':
  1. Click on cell C2 (or the row where the information you want to combine is)
  2. Type =
  3. Click on cell A2 and then type & in the formula.
  4. Click on B2 and hit Enter
You should see the contents of A2 and B2 combined together in C2. If you click on cell C2 and look at the formula, it should read: =A2&B2.

The only problem is, there won't be a space between the content. To add a space, you can edit the formula so that it reads:

=A2&" "&B2

Note the space between the two quotation marks. This tells Excel to add a space between the contents of A2 and B2.

Once you have the base formula on one cell, you can press the small box at the bottom of the cell and drag it down the row so that the other information can be quickly compiled. This makes it much easier than having to copy and paste the content individually. And, If you would like to learn more Excel tips, contact us today. We can save you valuable time and resources.

Published with permission from TechAdvisory.org. Source.

September 5th, 2014

gloStream_Sep03_AIn order to become a pacesetting medical practice, you have to leverage technology as a tool to provide exceptional care—and gloStream’s cloud-based and meaningful-use-certified and performance-management service, gloCare, allows you to do that.

Unlike competitive offerings, gloCare is highly personalized, allowing gloStream to tailor the technology to each individual doctor’s needs, even when a practice has several doctors practicing medicine differently.

gloCare includes Microsoft-Word-based notes that allow doctors to capture the rich tapestry of each patient encounter without expensive programming, and gloCommunity lets doctors to download and share content, such as templates, to provide more efficient patient care. It’s also easy to go mobile, as gloCare includes gloMobile, a native iPad application that lets doctors and practice staff access patient information and staff resources anywhere.

gloCare is used by thousands of practices across the country, and getting started is easy, as gloStream provides onsite, in-person training to ensure our clients become highly successful users. Contact gloStream for more information.

Published with permission from TechAdvisory.org. Source.

Topic gloStream
September 5th, 2014

HealthcareIT_Sep03_A As of June 30, 2014, more than 1,000 data breaches affecting more than 500 patients each have been reported to the Department of Health & Human Services – for a total of roughly 32,000,000 people who have had their privacy compromised. And, according to the annual Redspin Breach Report, published in February of 2014, 7.1 million patient records were breached in 2013, a 137.7% increase over 2012.

And, the threat is getting broader. Once caused primarily by snooping or negligent employees, data breaches are now increasingly caused by cybercriminals who realize the potential financial value of medical records. Case in point: The Chinese hacker attack on the 206-hospital Community Health Systems which resulted in the breach of 4.5 million patient records, the second-largest HIPAA breach ever reported.

No physician practice should consider itself immune. While large hospital systems may be most attractive to hackers, Eric Perakslis, executive director of Harvard Medical School’s Center for Biomedical Informatics, recently wrote in a New England Journal of Medicine article that 72 percent of cyberattacks have been aimed at hospitals, group practices and other provider organizations.

Perakslis recommends an “active learning approach” that involves real-time surveillance of emerging threats – and that includes an intimate knowledge of one’s own network and vigilance at one’s own practice. One of the most effective ways you can do this is to work with a company like ours who can help not only ensure security of your systems but also help teach you and your staff about common security issues.

Published with permission from TechAdvisory.org. Source.

September 5th, 2014

GeneralHealthcare_Sep03_AThe Drug Enforcement Administration (DEA) is making it more difficult for physicians to prescribe opioids, and in doing so, has necessitated changes to e-prescribing.

The issue stems from titles II and III of the Comprehensive Substance Act (CSA), under which controlled substances are classified into one of five schedules based on potential for abuse and likelihood of dependence. The DEA has rescheduled hydrocodone-combination products (HCPs) from schedule III to schedule II in an attempt to curtail abuse and dependence.

But, the regulations around schedule II drugs are much more restrictive than those around schedule III drugs. There will be only two ways to prescribe HCPs after the rule change becomes effective October 6: with a paper-based prescription handed to the patient or e-prescribing. Any other means of prescribing, such as phone calls or faxes, are not allowed.

For e-prescribing, some changes may be necessary at the electronic medical record (EMR) level and at medical practices as well as at pharmacies. EMR vendors and practices will have to implement the security that's required by the DEA in regards to identity management and factor authentication. As for pharmacies, currently only about two-thirds are ready to receive electronic prescriptions of controlled substances; the others will have to make some changes.

If you are one of the practices that needs to make these changes in order to meet DEA requirements, contact us today to see how our systems can help.

Published with permission from TechAdvisory.org. Source.

September 4th, 2014

Security_Sep02_BEveryone today seems to be constantly relying on their smartphones to help complete daily tasks which has resulted in the need to recharge subsequently increasing. And when you’re far from your charger, public charging kiosks can seem like a good substitute. However, this can lead to juice jacking of your smartphone. If this is news to you then let’s find out what juice jacking is and how you can avoid it.

What’s juice jacking?

Regardless of the kind of smartphone you have, whether it’s an Android, iPhone or BlackBerry, there is one common feature across all phones: the power supply and the data stream pass over the same cable. This setup allows for juice jacking during the charging process whereby user access is gained on your phone by leveraging the USB data/power cable to illegitimately access your phone’s data and/or inject malicious code onto the device.

The attack can be as simple as an invasion of privacy, wherein your phone pairs with a computer concealed within the charging kiosk and information such as private photos and contact information are transferred to a malicious device. However, on the other hand, it can also be as invasive as an injection of malicious code directly into your phone. According to security researchers at this year’s Black Hat security conference, your iPhone can be compromised within one minute of being plugged into a harmful charger.

Exposure to a malicious kiosk can also create a lingering security problem even without the immediate injection of malicious code. Once a device is paired to a computer, it can access a host of personal information on the device, including your address book, notes, photos, music, sms database, typing cache, and even initiate a full backup of your phone, all of which can be accessed wirelessly at anytime.

How do I avoid it?

The most effective precautions center around simply not charging your phone using a third-party system. Here are some tips to help you avoid using public kiosk charger:
  • Keep your devices topped off: Make it a habit to charge your phone at your home and office when you’re not actively using it or are just sitting at your desk working.
  • Carry a personal charger: Chargers have become very small and portable, from USB cables to power banks. Get one and throw it in your bag so you can charge your phone anytime you’re at the office or while on-the-go if you use a power bank.
  • Carry a backup battery: If you’re not keen on bringing a spare charger or power bank, you can opt to carry a full spare battery if your device has a removable battery.
  • Lock your phone: When your phone is truly locked as in inaccessible without the input of a pin or equivalent passcode, your phone should not be able to be paired with the device it’s connected to.
  • Power the phone down: This technique only works on phones on a model-by-model basis as some phones will, despite being powered down, still power on the entire USB circuit and allow access to the flash storage in the device.
  • Use power only USB cables: These cables are missing the two wires necessary for data transmission and have only the two wires for power transmission remaining. They will charge your device, but data transfer is made impossible.
Even the tiniest detail like charging your phone from a kiosk charger could affect the security of your device. While there are many substitutes to using a third-party system, ultimately the best defense against a compromised mobile device is awareness. Looking to learn more about today’s security and threats? Contact us today and see how we can help.
Published with permission from TechAdvisory.org. Source.

Topic Security
September 4th, 2014

Hardware_Sep02_BMost people use computer monitors daily at work and at home. And while these come in a variety of shapes, designs, and colors, they can also be broadly categorized into three types. If you are not sure what these are and would like an introduction to the different types of computer monitors then here we explain the three main types, as well as the pros and cons of each.

CRT (cathode ray tube) monitors

These monitors employ CRT technology, which was used most commonly in the manufacturing of television screens. With these monitors, a stream of intense high energy electrons is used to form images on a fluorescent screen. A cathode ray tube is basically a vacuum tube containing an electron gun at one end and a fluorescent screen at another end.

While CRT monitors can still be found in some organizations, many offices have stopped using them largely because they are heavy, bulky, and costly to replace should they break. While they are still in use, it would be a good idea to phase these monitors out for cheaper, lighter, and more reliable monitors.

LCD (liquid crystal display) monitors

The LCD monitor incorporates one of the most advanced technologies available today. Typically, it consists of a layer of color or monochrome pixels arranged schematically between a couple of transparent electrodes and two polarizing filters. Optical effect is made possible by polarizing the light in varied amounts and making it pass through the liquid crystal layer. The two types of LCD technology available are the active matrix of TFT and a passive matrix technology. TFT generates better picture quality and is more secure and reliable. Passive matrix, on the other hand, has a slow response time and is slowly becoming outdated.

The advantages of LCD monitors include their compact size which makes them lightweight. They also don't consume much electricity as CRT monitors, and can be run off of batteries which makes them ideal for laptops.

Images transmitted by these monitors don’t get geometrically distorted and have little flicker. However, this type of monitor does have disadvantages, such as its relatively high price, an image quality which is not constant when viewed from different angles, and a monitor resolution that is not always constant, meaning any alterations can result in reduced performance.

LED (light-emitting diodes) monitors

LED monitors are the latest types of monitors on the market today. These are flat panel, or slightly curved displays which make use of light-emitting diodes for back-lighting, instead of cold cathode fluorescent (CCFL) back-lighting used in LCDs. LED monitors are said to use much lesser power than CRT and LCD and are considered far more environmentally friendly.

The advantages of LED monitors are that they produce images with higher contrast, have less negative environmental impact when disposed, are more durable than CRT or LCD monitors, and features a very thin design. They also don’t produce much heat while running. The only downside is that they can be more expensive, especially for the high-end monitors like the new curved displays that are being released.

Being aware of the different types of computer monitors available should help you choose one that’s most suited to your needs. Looking to learn more about hardware in today’s world? Contact us and see how we can help.

Published with permission from TechAdvisory.org. Source.

Topic Hardware
September 3rd, 2014

BCP_Sep02_BBusiness operators know that when it comes to business continuity, everything is about time. It doesn’t matter if you can recover your business activities if this isn’t achieved in reasonable time. But what is considered “reasonable”? This is what the business impact analysis (BIA) determines. The BIA aims to find out what the recovery time objective is for each critical activity within an organization. With that in mind, let’s take a look at five tips for reliable business impact analysis.

Five tips for successful business impact analysis:

  1. Treat it as a (mini) project: Define the person responsible for BIA implementation and their authority. You should also define the scope, objective, and time frame in which it should be implemented.
  2. Prepare a good questionnaire: A well structured questionnaire will save you a lot of time and will lead to more accurate results. For example: BS (British standard) 25999-1 and BS 2599902 standards will provide you with a fairly good idea about what your questionnaire should contain. Identifying impacts resulting from disruptions, determining how these vary over time, and identifying resources needed for recovery are often covered in this. It’s also good practice to use both qualitative and quantitative questions to identify impacts.
  3. Define clear criteria: If you’re planning for interviewees to answer questions by assigning values, for instance from one to five, be sure to explain exactly what each of the five marks mean. It’s not uncommon that the same event is evaluated as catastrophic by lower-level employees while top management personnel assess the same event as having a more moderate impact.
  4. Collect data through human interaction: The best way to collect data is when someone skilled in business continuity performs an interview with those responsible for critical activity. This way lots of unresolved questions are cleared up and well-balanced answers are achieved. If interviews are not feasible, do at least one workshop where all participants can ask everything that is concerning them. Avoid the shortcut of simply sending out questionnaires.
  5. Determine the recovery time objectives only after you have identified all the interdependencies: For example, through the questionnaire you might conclude that for critical activity A the maximum tolerable period of disruption is two days; however, the maximum tolerable period of disruption for critical activity B is one day and it cannot recover without the help of critical activity A. This means that the recovery time objective for A will be one day instead of two days.
More often than not, the results of BIA are unexpected and the recovery time objective is longer than it was initially thought. Still, it’s the most effective way to get you thinking and preparing for the issues that could strike your business. When you are carrying out BIA make sure you put in the effort and hours to do it right. Looking to learn more about business continuity? Contact us today.
Published with permission from TechAdvisory.org. Source.