Blog

March 30th, 2015

HealthCare_Mar30_AElectronic Medical Records (EMR) are growing fast in popularity among healthcare service providers. EMR eliminates paper-based medical information, therefore providing healthcare staff with faster accessibility and easier navigation through patients’ medical records. Although EMR has a user-friendly interface, it is a highly complex system to implement. And without proper planning and implementation, you may not achieve the results you had hoped for. So here are some things to keep in mind when your healthcare business is implementing EMR.

Make sure the way is clear

The most important step before you start implementing EMR is to ensure that your organization’s governance supports this project all the way. You don’t want to have to change direction halfway through the implementation, when things are just about to fall into place. Working closely with key stakeholders and department leaders will help you to avoid roadblocks. So make sure everyone agrees to this strategic change before proceeding.

Assign leaders

Good leadership from dedicated staff is crucial for EMR implementation success. So you need to form a team of representatives from each department. This group of employees must be committed to participating in an EMR implementation plan and managing meetings. It’s important for assigned leaders to have a thorough understanding of the whole EMR implementation process, so they can relay accurate information to their subordinates. These staff should always be present and visible for any inquiries related to the EMR integration.

Prepare for change

The implementation of EMR will most likely change the way your employees work. The transition can be intimidating and, if not addressed early, can lead to a lack of understanding and participation. That’s why EMR implementation leaders must prepare organization members for change. In addition to educating employees about the importance of EMR and how to use it, ongoing support must also be provided during the implementation phase. For instance, setting up helpdesks to answer questions can clear up confusion. Making an early announcement about the transition will also alert employees about the change.

Forecast costs

Implementing EMR can be costly for major healthcare providers. There will be additional costs along the way and, if you approach this with limited resources, you may not fully succeed with the implementation. It is important to accurately predict overall costs required for spreading the word, training employees, and providing support during implementation.

Involve everyone

Since EMR will be used across the whole organization, every employee should be informed about its implementation. They should also receive proper training to learn more about EMR, how to use it, and the benefits it will bring to health care operations. Feedback should be collected from employees before, during, and after the implementation process.

Implementing EMR can be a tricky and time-consuming task, but will definitely benefit your health care practice in the long run. If you want to adopt EMR in your organization, give us a call today.

Published with permission from TechAdvisory.org. Source.

March 25th, 2015

Productivity_Mar25_BAre your corporate meetings the hotbed of productivity and decision making that they should be? Probably not. Of the billions of meetings held in organizations around the world each year, too many are slow, lacking pace and without focus - and, in truth, plenty of those meetings probably don’t even need to be held in the first place. But there’s a solution, and it comes in the form of Do.com. The meeting productivity platform is growing fast and its two most recent announcements will have you sitting up, paying attention and putting the service to use.

Do.com aims to end what it terms ‘meeting hell’, and the platform is currently used by more than 5,000 organizations from top businesses like Dominos to sectors of the US government. When you add Do.com to your company’s productivity strategy, you benefit from a host of meeting-oriented features including management of agendas, notes and actions. The tool can also be used to share files for the purpose of discussion during meetings, and to display a timer to keep deliberations on track and avoid that ultimate hell of never-ending meetings.

The cloud-focused application has signaled it is on an upward trajectory, recently adding $2 million in funding. The additional capital will be used to further expand Do.com and its features, as well as the team behind it. Consequently, it appears that now is a great time to be getting onboard, with lots more to come from it. The most recent technical development to be announced is its new integration with Office 365. This will give Do.com further relevance and usability value to business owners around the world who are already taking advantage of the numerous benefits of the Microsoft cloud-based suite of productivity applications.

Do.com can already be used in conjunction with Evernote and Google Apps like Drive and Docs, but the move to integrate with Office 365 puts it in reach of an ever larger audience. Those not yet accustomed to high-tech meeting solutions may still be using pen and paper to manage their company get-togethers. But Do.com identifies its technology-based competitors as core cloud applications such as Dropbox, Trello, Evernote, Google Apps - everything from Docs to Calendar to Drive - and even good old email. Yet Do.com does something these individual apps don’t - while they all tackle one particular element of the organization and follow-up to a meeting, Do.com handles the whole lot with a single holistic, meeting-centered approach. With its latest moves, that’s what the platform hopes will be attractive to productivity-deprived business owners.

Want to find out more about Do.com and other productivity and cloud-based technologies? Get in touch today.

Published with permission from TechAdvisory.org. Source.

Topic Productivity
March 24th, 2015

164 BizV_BHave you started to wonder if your break/fix contractor is fixing your IT problems to the best of his abilities? Does he seem to be showing up to your office more and more, repairing the same problem time and again? If so, it may be time to consider another option: Managed Services. This alternative could be just the IT solution your business needs, and can even prevent your worst IT nightmare from coming true.

The ultimate break/fix nightmare

Your business is running smoothly. Profits and staff productivity have been up, and you haven’t had a single IT expense in months. Times are good. You kick back in your leather chair and break out that Cuban cigar you’ve been saving for just such an occasion.

But then the BIG ONE hits. Your servers crash. No, not just one - all of them! Your business comes to a grinding halt. None of your staff can work. You call your go-to break/fix IT provider, but he’s overloaded with work and can’t make it out to your offices till next week. Next week?! In a panic, you call the first IT contractor you find on Google. Thankfully he’s available. But since you need this work done immediately, he charges an unbelievable fee for a last minute fix. You have no other choice, you hire the contractor. You’re left hoping he fixes everything properly and none of your crucial data is lost in the process.

This is the precarious nature of break/fix IT services. And while this is a worst case scenario, situations like this can and have happened. So let’s look at the reasons why it pays to to hire a Managed Services Provider (MSP) instead.

MSPs prevent problems. Break/fix profit from them.

Think about the relationship dynamics of Managed Services compared to break/fix. If you’re a business owner who currently use a break/fix contractor, when your IT goes down your contractor gains profit. Your problem equals his reward.

How motivated do you think he is to do an effective job of fixing your issue? If that problem pops up again later, it equals more reward for him. Now that’s not to say all break/fix contractors aren’t fixing your IT to the best of their abilities. But think about the basic mindframe of a break/fix contractor: problem=profit.

The MSP system works differently. You pay a set fee every month to your IT provider. So the reward for the MSP comes every month. If something goes wrong during that month, you don’t pay anymore. Yet it costs the MSP more money, and therefore affects their profit margin. Because of this, the MSP is rewarded for taking preventative measures to ensure your IT is working as effectively as possible, always.

That’s not to say problems won’t happen with an MSP. But when they do, they’ll end up costing the MSP provider, and they certainly don’t want that. So for an MSP, the basic mindframe is: healthy IT=profit.

MSPs extinguish budget surprises

Everyone likes surprises, except when it comes to losing money. And when you have a break/fix IT service provider, big surprises can and do happen - and not the good ones, either.

An MSP is working to prevent problems from happening in the first place. You pay a monthly flat fee, so you always know what you’re paying. You can plan and predict your budget accordingly.

With break/fix, it’s true that some months you won’t have any IT expenses from your contractor, which is great. But other months, you could have bills that are astronomical. So you never know just what you’ll be paying for your IT budget in any given month. And if you don’t have that money set aside, then what?

MSPs might just make you happier

Yes, as silly and simple as it sounds, with an MSP you’ll probably be happier. The main reason is you won’t have to deal with the frustration of unexpected IT problems eating away at your budget and the downtime that comes with it. Your IT will run more smoothly (which will create a foundation for your business to do the same) and your budget will be predictable.

Even better, you’re more likely to have a fruitful relationship with your MSP provider since you both have the same goal: effective smooth running IT for your business. What business owner doesn’t like the sound of that?

Want to learn more about Managed Services? Contact us today to learn more about this effective alternative.

Published with permission from TechAdvisory.org. Source.

March 23rd, 2015

gloStream_Mar23_A_2Electronic medical records, or EMR, are making their way into doctors’ offices and healthcare institutions all over the country. Because of their benefits in enhancing medical practice, EMRs are the perfect tools for busy practices. And in the field of EMR, the market leader is gloStream. This sophisticated software can take the quality of medical services to greater heights. So let's take a look at some of the ways that gloEMR can support your healthcare business.

User-friendly dashboard

gloEMR’s dashboard is very simple to understand and use. With a single click from the dashboard, you instantly have an overview of a patient’s information and medical records. Also, the taskbar menus are very straightforward and self-explanatory, so you won’t have a hard time navigating through to find what you’re looking for. What’s more, gloEMR embeds Microsoft Word into its dashboard and text editor, meaning that staff and doctors can add or modify patients’ records easily.

Highly customizable

Healthcare professionals come from different backgrounds and specialities. gloEMR integrates predefined templates with drag and drop functions that are suitable for any medical practice, and which are flexible based on your needs. Each template contains procedures suited to different specialist needs. You can record medical data more efficiently, regardless of the nature of your practice, from a basic medical prescription to complex cardiology records.

Voice recognition

Doctor’s prescriptions are famously difficult to read. gloEMR incorporates cutting-edge voice recognition technology to convert doctors’ comments into accurate text. This helps to speed up the documentation process and ensures patient safety by eliminating potential complications from poor handwriting, which can easily be misunderstood or misinterpreted. The converted text can be stored as an electronic file ready for transfer, or printed out for future reference, all with a single voice command.

Document management system

For healthcare institutions, storing patients’ medical information on paper files is a drawback in terms of accessibility and security. With potentially hundreds or even thousands of patients across a practice, finding medical records can be a time consuming, manual process. gloEMR’s document management system allows for speedy access to patients’ medical data for doctors and staff.

Personalized reports

Gone are the days when doctors had to spend time writing lengthy reports for their patients. With a single click, gloEMR saves time by generating medical reports that show deep analysis of the treatment outcomes in a matter of minutes. gloEMR’s reports also recommend additional products and services to patients depending on their treatment, so doctors can generate extra revenue while giving the best possible level of care.

Healthcare organizations need to implement EMR so that patients can get the best service. If you’re looking to adopt EMR into your healthcare business, contact us today and see how we can help.

Published with permission from TechAdvisory.org. Source.

Topic gloStream
March 23rd, 2015

BusinessContinuity_Mar23_BBusinesses can face disasters at the most unexpected times, whether that’s a flash flood that takes down your servers or a sudden power outage during a thunderstorm. And when these events do happen, you as a business owner must have a business continuity plan (BCP) in place, to ensure that your company doesn’t go out of business for good. But for most people who are new to business continuity, words and terms used by BCP experts may sound like a different language. Here are some popular business continuity terms that are often tossed around.

Battle box - a tool box where necessary equipment and vital information are stored. These objects and pieces of information should be useful in a disaster. Typical items include a first aid kit, laptop, protective equipment, and communication devices.

Business impact analysis (BIA) - a process to evaluate the impact that a disaster may have on a business. The BIA shows what a business stands to lose if some parts of its functions are missing. It allows you to see the general picture of your business processes and determine which ones are the most important.

Call tree - a comprehensive list of employee contacts and their telephone numbers. Call trees are used to notify out-of-office employees about a disaster. Companies can use a software program to contact people on the call tree by sending automated emails and text messages. In order for a call tree to work, employees should provide alternative contact options and their information must be up to date.

Data mirroring - a duplication of data from its source to another physical storage solution or the cloud. Data mirroring ensures that crucial information is safe, and companies can use the copied data as backup during a disaster.

Exercise - a series of activities designed to test a company’s business continuity plan. When an exercise is carried out, there will be an evaluation to decide whether a BCP is meeting standards or not. An exercise can identify gaps in, and the drawbacks of, a BCP and is therefore used as a tool to revise and improve a business continuity plan.

Hot site - an alternate location equipped with computers, communication tools and infrastructures to help a business recover information systems affected by the disaster.

Plan maintenance - a process of maintaining a company’s business continuity plan so that it is in working order and up to date. Plan maintenance includes scheduled reviews and updates.

Recovery time objective (RTO) - a period of time in which companies must recover their systems and functions after a disaster. This is the target time for a business to ideally resume its delivery of products and services at an acceptable level. RTO may be specified in business time (e.g. one business day) or elapsed time (e.g. elapsed 24 hours).

Business continuity plans can be a hassle to design and implement without proper understanding of their requirements. If you want to learn how you can protect your business from disasters, give us a call today.

Published with permission from TechAdvisory.org. Source.

March 19th, 2015

Virt 164_BYou’ve heard of Cloud Computing and Virtualization, but you’re not sure which is best for your business. In fact you’re not even sure what the difference is between the two. If either of these thoughts have crossed your mind, then it’s time to get educated and learn how these modern technologies can boost your business. And more importantly, learn which one is better suited to your organization’s immediate future.

The difference between Cloud Computing and Virtualization

To understand which technology you need, you first need to understand the role of that technology in your business.

Virtualization is basically using virtual hardware or software stored off-site, instead of the actual physical asset being in your office. A common asset many organizations choose to virtualize is a server. So if you’re thinking about buying a new server, you may want to consider investing in a virtual one instead. The advantage of this is that you’ll free up office space and save money on the upfront expense of an in-house server as well as its maintenance costs.

Cloud Computing, on the other hand, is not about individual assets, but instead is an operational model. Your business will run through the Cloud, where employees can create documents, interact with each other and customers, and even store files and data. The main advantage of the Cloud is that it increases operational efficiency and boosts organizational productivity.

Arguments for virtualizing

If you’re considering either the Cloud or Virtualization and have done neither, it makes sense to think about Virtualization first. With both Virtualization and the Cloud, you’re essentially changing the architecture of your business - from physical to virtual. Virtualization, however, is a small change, while Cloud Computing is a more dramatic one. If you opt for going all in with the Cloud right away, it may be a bit mind jarring for some of your staff as they get used to the new technology. And this could slow down their productivity. Virtualizing a few technology assets, instead of your entire workflow system, is an easier way to get a grasp of working with virtual technology for the first time.

A more fundamental reason to choose Virtualization is that you’re just looking to create more office space. In this case Virtualization is a no-brainer.

Arguments for the Cloud

If your organization gets to the point of needing to add virtualized machines or servers quickly, the Cloud can automate this process. However, your IT department must be ready and willing to hand this process over to your end users.

Also, if your organization has been using virtualized machines for some time or is simply ready to overhaul its workflow and operational process altogether, then the Cloud is likely a better fit for your business.

Which is the best choice for your business?

What it comes down to is operational efficiency (Cloud Computing) or saving money and space on individual assets (Virtualization). What’s more important to you?

And do you have a progressive organization and staff that are ready to adapt to using virtual technologies? If not, then Virtualization may be the initial step you need to start changing your organization’s infrastructure to compete in the modern business world.

Want to learn more about Virtualization and Cloud Computing? Contact us today.

Published with permission from TechAdvisory.org. Source.

March 18th, 2015

Security_Mar18_BWith the threat of sophisticated intrusion on the rise, there has never been a more important time to be vigilant about IT security. Whether it’s selecting a difficult-to-guess password and then changing it frequently, or remembering to properly log out of social networking sites when using a shared computer, there are plenty of simple steps we can all take to better protect ourselves online. Nowhere is this more vital than when using online banking systems or mobile payment portals. If you’re a user of peer-to-peer payment provider Venmo, you’ll be pleased to hear the service just gave you the benefit of extra security protection.

The Venmo platform is known for its convenience and ease of use, and is commonly used to split the cost of drinks, dinner, taxis and the like. The app is now adding a raft of new security-focused features, in response to criticism of its record for ensuring the security of its customers and their financial transactions.

Back in February, a Venmo user discovered his account had been hacked and used to withdraw almost $3,000 from his credit card. The intruder had also thought to change the email address associated with the Venmo account and to disable notifications of payments, but Venmo did not tell the genuine user about the changes that had been made. Venmo was decried for letting basic lapses in security exist in its trendsetting platform.

Now the service is doing what it can to pick up the pieces and up the ante on the security front. The most obvious change is to incorporate automatic email notifications when changes are made to the basic personal details associated with a Venmo account - a feature which many believe should have been built in from the word go. But the app will also add multi-factor authentication, another name for the two-step verification that can be enabled within Google Apps and other services. This feature makes it more difficult for would-be intruders to gain access to your account, even if they manage to get hold of your password.

Multi-factor authentication works by requiring not only your password for login, but also a second piece of information such as a one-time code - often generated on-the-spot and sent by SMS to the user’s cell phone - or the answer to a pre-set security question. Insisting on two phases to the sign-in process allows another opportunity to stop potential fraudsters in their tracks. The changes being implemented by Venmo also reflect the growing awareness on the part of technology companies for the need to get serious about security and protect the integrity of their systems and their users’ data.

You can put multi-factor authentication to use in your IT systems to keep your business protected. Get in touch with us and we’ll show you how.

Published with permission from TechAdvisory.org. Source.

Topic Security
March 16th, 2015

HealthcareIT_Mar16_AMedical institutions rely on their healthcare systems to facilitate the needs of their patients, whether through electronic medical records, prescription management or data entry software. Unfortunately, most healthcare service providers don’t realize how vulnerable their IT systems are to cyber attacks. One of the contributing factors to data breach is digitization. While there are several benefits of converting medical data from paper records into electronic files, there is no denying that it increases the risk of data theft. And since stolen healthcare information can be used to commit identity theft and financial crimes, securing healthcare data has become more important than ever.

According to healthcare security experts, healthcare data breaches are on the rise due to the high prices the data can command on the black market.

From financial information to medical information

In the past few years, cybercriminals’ focus has been on stealing financial data, including credit card numbers and personal information. But things are taking a turn, the result of financial institutions fortifying their database and raising client awareness of the problem. This is making it more difficult for hackers to steal financial data, let alone use them. Banks do their bit to protect their customers, too, by quickly identifying and canceling compromised credit cards.

Stronger data protection measures have forced criminals to turn their attention to medical data, which is typically much less secure. Patient data includes an individual’s date of birth, medical and physical records and social security number - information that can’t be easily reset, and that is significantly more valuable than credit card data.

Securing healthcare data

Healthcare data has become more attractive to criminals, and it’s crucial that medical institutions take necessary precautions to secure their patients’ information from data thieves. Here are some best practice measures to secure healthcare data.
  • Protect the network and Wi-Fi - As hackers use a variety of tools to break into IT systems and obtain medical records, healthcare organizations need to invest in secure firewalls and antivirus software to deploy on their healthcare devices. Network segregation is also a wise move so that, in the event that a breach does occur, the attacker can’t instantly access all of your organization’s information at once.
  • Educate employees - Staff members need to receive lessons about information security, including setting passwords, spam filters, protection against phishing, and other kinds of data breach methods.
  • Data encryption - Encrypting data is one of the safest ways to secure it. Healthcare institutions can encode patients information in such a way that only authorized users can access it. Multi encryption is also an effective way to keep out intruders.
  • Physical security - Most healthcare institutions still retain their patients’ records on paper, stored in cabinets. Ensure that all loopholes are covered by installing surveillance cameras and other physical security controls, such as electronic door locks.
It is of crucial importance for healthcare providers to secure sensitive information, in order to gain and retain the trust of your patients. If you want to know how your organization can better protect your patients information, give us a call.
Published with permission from TechAdvisory.org. Source.

March 12th, 2015

Office_Mar12_BMac users have a reason to celebrate - after a long wait since its last update in 2011, the Microsoft Office for Mac suite of productivity applications has been given a makeover. The latest look brings on board the power of the cloud to take Office to new levels for Apple fans, including a move to deliver an experience that’s closer to that of the Windows version of the package. Better still, you can upgrade for free while it’s still in preview stage - here are some of the killer features of Office for Mac 2016.

Cloud power

Office for Mac 2016 takes the power of the cloud and puts it to full use, bringing the advantages of its cloud-oriented Office 365 applications to its flagship package. As a result, you can now access your Office documents whenever and wherever, and no matter which device you are using. Aside from Office 365, the new software is also integrated with OneDrive, OneDrive for Business, and SharePoint.

It’s now possible to jointly author Word and PowerPoint documents with colleagues, and to make challenges simultaneously. Much like Google Docs, you can run a chat conversation alongside the document, in order to discuss the changes you are each making. Word and PowerPoint automatically flag up updates to the document that you might not have spotted already. These features are already available to Windows-based users of Office.

Sharing documents also becomes simpler, with a dedicated sharing button in the applications’ top right corner that allows you to invite colleagues to collaborate on the document you’re working on. It’s possible to share a document either as an attachment or as a link, and of course to control access rights for each person to whom you give access. You can open others’ Office documents right from your email account and get straight to editing.

Ribbon refresh

Until now, there have been differences in the options available on the ‘ribbon’ of icons that appear beneath the File, Edit and other menus at the top of the screen. You might see one thing on your Mac but another on your PC, and another still on your tablet. With Office for Mac 2016, Microsoft has taken the opportunity to fix those inconsistencies, so you’ll now find the options you need in the same places across all the platforms you use. A new task pane is also intended to help simplify graphics editing.

Email grouping

The updates to Outlook, and OneNote too, were actually released in 2014 and so are technically not new with this release. But one such useful update that is carried through to Office for Mac 2016 is the organization of Outlook emails by conversation, as is the case with Gmail. Emails can be sorted using a variety of other criteria, too.

Presentation aids

Office for Mac 2016 makes life a little easier for those presenting using PowerPoint slides. While your audience is shown the final product on your big screen, you can benefit from having ‘presenter view’ open on your monitor. This dedicated view gives you access to all of your presentation’s slides, any associated notes and also a timer to help you keep pace.

The entire suite of Office for Mac 2016 applications - including Word, Excel, PowerPoint, OneNote and Outlook - is available for free upgrade during Microsoft’s preview period, which runs until later this year. Once that comes to an end, you’ll need an Office 365 subscription or perpetual licence in order to keep making the most of the package’s features.

To find out more about boosting your company’s productivity with Microsoft Office applications, give us a call today.

Published with permission from TechAdvisory.org. Source.

March 11th, 2015

BusinessValue_11Mar_BTechnology underpins nearly every aspect of the modern business process. The problem is that business owners can find it hard to manage technology, and this is where Managed Services Providers (MSPs) come in. Whether it’s software to record customers’ data, network infrastructure management or cloud technology, MSPs can provide these services and much more to suit an organization’s business model. So instead of spending a large portion of their budget on establishing IT systems and relying on break/fix solutions, businesses are turning to MSPs in ever greater numbers to reduce costs and increase efficiency.

MSPs defined

Managed Services Providers boast a range of capabilities. They create IT options and provide solutions to facilitate businesses in their everyday activities. Simply put, a Managed Services Provider is your IT department, and they are experts at what they do. MSPs perform IT-related tasks to your exacting requirements, whether it’s installing software, virtualizing data, or other complex duties. Best of all, because they are taking care of your IT systems, you have more free time to focus on your business.

Selecting the best MSP

You can only achieve optimum IT results by selecting the right Managed Services Provider - preferably one that can demonstrate competency and consistency. Here are some criteria to keep in mind when choosing an MSP.
  • Depth of skills and experience - Any Managed Services Provider should, at the very least, have skills that go beyond basic software installation, maintenance and upgrades. Your business will likely need some advanced IT functions, such as database management, virtualization, cloud technology, security, and cross-platform integration. An MSP should have strong expertise in these models in order to meet the expectations and needs of your company.
  • Consistent global service - In addition to the services provided, MSPs should have global service capabilities. These include the ability to manage IT systems in multiple countries, local language support for foreign subsidiaries, and IT implementation in new locations. Businesses can expand globally with an MSP’s global service offering.
  • Broad range of services - The IT needs of businesses are continually changing, and MSPs tend to provide a suite of managed services to respond to these changes. This could mean anything from updates to software, security patches, antivirus and firewall protection, or even new compliance measures. Make sure that such services can be delivered without additional costs.
  • Financial stability and reputation - A Managed Services Provider’s length of time in the market doesn’t guarantee their longevity. Do your research into a potential MSP’s annual reports and financial statements. Also ask the MSP to provide evidence of their reputation by way of customer references and testimonials.
Choosing the right Managed Services Provider is a very important step that will impact on your business’s performance and success. If you want to learn how MSPs can support your business, contact us today.
Published with permission from TechAdvisory.org. Source.