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April 11th, 2014

Security_Apr11_BThe Internet is an amazing thing, but being so big and accessed by so many people, it is never really 100% secure. There are always security issues being uncovered that could put your business and systems at risk. One of the latest flaws is possibly one of the biggest to be uncovered in years and could affect nearly every person and company on the Internet. Codenamed Heartbleed, this bug makes stealing data and viewing secure communication incredibly easy.

Background info about secure transmission of information on the Web

Most sites on the Internet rely on Secure Sockets Layer (SSL) technology to ensure that information is transmitted securely from a computer to server. SSL and the slightly older Transport Layer Security (TLS) are the main technology used to essentially verify that the site you are trying to access is indeed that site, and not a fake one which could contain malware or any other form of security threat. They essentially ensure that the keys needed to confirm that a site is legitimate and communication can be securely exchanged.

You can tell sites are using SSL/TLS by looking at the URL bar of your browser. If there is a padlock or HTTPS:// before the Web address, the site is likely using SSL or TLS verifications to help ensure that the site is legitimate and communication will be secure. These technologies work well and are an essential part of the modern Internet. The problem is not actually with this technology but with a software library called OpenSSL. This breach is called Heartbleed, and has apparently been open for a number of years now.

About Heartbleed

OpenSSL is an open-source version of SSL and TSL. This means that anyone can use it to gain SSL/TSL encryption for their site, and indeed a rather large percentage of sites on the Internet use this software library. The problem is, there was a small software glitch that can be exploited. This glitch is heartbleed.

Heartbleed is a bug/glitch that allows anyone on the Internet to access and read the memory of systems that are using certain versions of OpenSSL software. People who choose to exploit the bugs in the specific versions of OpenSSL can actually access or 'grab' bits of data that should be secured. This data is often related to the 'handshake' or key that is used to encrypt data which can then be observed and copied, allowing others to see what should be secure information.

The problem with Heartbleed

There are two major problems with this bug. The first being that if an attacker can uncover the SSL handshake used by your computer and the server that hosts the site when you login or transmit data they will be able to see this information. This information usually is made up of your login name, password, text messages, content and even your credit card numbers. In other words, anything that gets transmitted to the site using that version of SSL can be viewed.

Scary right? Well, the second problem is much, much bigger. The hacker won't only be able to see the data you transmit, but how the site receiving it employs the SSL code. If a hacker sees this, they can copy it and use it to create spoof sites that use the same handshake code, tricking your browser into thinking the site is legitimate. These sites could be made to look exactly same as the legitimate site, but may contain malware or even data capture software. It's kind of like a criminal getting the key to your house instead of breaking the window.

But wait, it gets worse. This bug has been present in certain versions of OpenSSL for almost two years which means the sites that have been using the version of OpenSSL may have led to exposure of your data and communication. And any attacks that were carried out can't usually be traced.

Am I affected by this?

What makes this so different from other security glitches is that OpenSSL is used by a large percentage of websites. What this means is that you are likely affected. In fact, a report published by Netcraft cited that 66% of active sites on the Internet used OpenSSL. This software is also used to secure chat systems, Virtual Private Networks, and even some email servers.

We have to make it clear here however: Just because OpenSSL is used by a vast percentage of the Internet, it doesn't mean every site is affected by the glitch.

The latest versions of OpenSSL have already patched this issue and any website using these versions will still be secure. The version with Heartbleed came out in 2011. The issue is while sites may not be using the 2011 version now, they likely did in the past meaning your data could have been at risk. On the other hand, there are still a wide number of sites using this version of OpenSSL.

What should I do?

This is a big issue, regardless of whether a website uses this version of OpenSSL or not. The absolute first thing you should do is go and change your passwords for everything. When we say everything, we mean everything. Make the passwords as different as possible from the old ones and ensure that they are strong.

It can be hard to tell whether your data or communications were or are actually exposed or not, but it is safe to assume that at some time or another it was. Changing your passwords should be the first step to ensuring that you are secure and that the SSL/TSL transmissions are secure. Another thing you should be aware of is what sites are actually using this version of OpenSSL. According to articles on the Web some of the most popular sites have used the version with the bug, or are as of the writing of this article, using it. Here are some of the most popular:

  • Facebook
  • Google
  • Gmail
  • Yahoo
  • Yahoo Mail
  • Instagram
  • Pinterest
  • Amazon Web Services
  • GoDaddy
  • Intuit
It would be a good idea to visit the blogs of each service to see whether they have updated to a new version of OpenSSL. As of the writing of this article, most had actually done so but some were still looking into upgrading. For a full list of sites, check out this Mashable article.

If you have a website that uses SSL/TSL and OpenSSL you should update it to the latest version ASAP. This isn't a large update but it needs to be done properly, so it is best to contact an IT partner like us who can help ensure the upgrade goes smoothly and that all communication is infact secure.

Contact us today to see how we can help ensure that your company is secure.

Published with permission from TechAdvisory.org. Source.

Topic Security
April 10th, 2014

BusinessValue_Apr07_BWhen it comes to Web design many business owners and managers work with a Web designer or developer. These Web experts often use terms that you may not be familiar with and which in essence sound like another language. This can make it difficult to communicate and to ultimately get your point across to achieve the website you want. To make dialogue easier, it might be helpful to learn some of the common Web design terms.

Here are 20 of the most used Web design terms that could help you communicate effectively with designers and developers about what you want from your website:

  • Alignment - The position of the various elements on your page. Alignment can be focused on the borders of the page, or positioning of elements based on other elements - e.g., aligning all images to the left side of the page, and making sure the text is aligned to the right of each image.
  • Banner - A form of advertising that is usually at the top of a page and goes from one side to the other. On many sites, the banner also contains links that can be clicked through to reach other pages.
  • Below the fold - The point on the page where viewers will begin to scroll after the page has loaded. Generally you put the most important information above the fold (what the visitor sees first) and supplement information below it.
  • Color wheel - A circle of colors that allows designers to easily pick out primary, secondary, and tertiary colors, as well as complimentary and contrasting colors - e.g., on most wheels red is opposite green because they complement one another.
  • CSS - Cascading Style Sheets allows designers to dictate the look and feel of a page. These are usually codes that dictate the font, color, and layout of a Web page.
  • DPI - Dots Per Inch is the resolution of an image or monitor. The higher the DPI, the higher the resolution or quality of the image.
  • Entry and Exit pages - This indicates where a viewer enters your page from an external source, and where a viewer will usually exit your site from. The vast majority of entry pages are the homepage, so these should be designed to capture and maintain interest. Exit pages can be the homepage, or perhaps a signup form.
  • GIF - Pronounced Jif, is an image format that is best suited for small images with few colors. These can also be animated.
  • Header - This is the absolute top of any page.
  • HTML - Hyper Text Markup Language, is the main language used to write webpages. For example, the bullet points in this article would be written as < ol><li>HTML - Hyper Text ...</li></ol>. Browsers read this code and translate the directions given.
  • JPEG - An image format best suited to pictures and images with a large number of colors. The vast majority of images on the Internet and websites are uploaded in the JPEG format.
  • Lorem Ipsum - Placeholder text is used by developers when creating mockups of pages or layout so they can see how the text will look when the page is finished. This can be any form of text and is usually nonsensical, like 'Lorem Ipsum Dolor'.
  • Orphan - A word or short sentence that appears by itself, below the text on a page. Generally these should be avoided, and can be easily 'adopted' by adjusting spacing between letters and words, or editing content.
  • Parent/Child elements - With HTML and other Web languages there is a relationship between elements (parts of code). Parents dictate elements that will be inherited by other codes (children) that are within the main parent group. For example, if you assign a headline a certain style this style becomes the parent. Any other elements like a bolded word within the headline will be a child. The child will take the same style as the headline and have the added bold format as well.
  • Pixel - The smallest element of any image and your monitor. It is essentially one dot of color. The resolution of images and monitors (how clear the image is) is often displayed in pixels. The higher the number of pixels, the higher the resolution and quality.
  • PNG - An image format that is most commonly used for images that have large amounts of uniform color or transparent backgrounds.
  • Script - A small bit of code that enables browsers to do more than just displaying text. If you've ever watched a video while on a website or downloaded something directly from a page, you have interacted with a script.
  • Watermark - A mark of ownership which is usually applied to the background of images or content. This is used to highlight ownership and deter theft of visual content. If you plan to post images on your site that you create, you might want to consider adding a watermark as protection.
  • White space - Space that surrounds text, images or other parts of the page. It is generally believed that the more white space there is, the easier it is to read content and draw attention to important aspects of a page.
  • Wireframe - A visual representation of a website's layout with directions for visuals, location of content, and style for each page. This is usually constructed before the site is built and is more or less a road map for developers.
Of course, these are just a few of the terms designers and developers use on a regular basis. If you want to understand how to get the best out of your website and technology then we're here to help.
Published with permission from TechAdvisory.org. Source.

April 9th, 2014

Windows_Apr07_BWindows 8.1 is the latest version of Microsoft's operating system from Microsoft, following Windows 8 which was released in 2012. Unlike the older Windows OS versions, the Windows 8 operating system set a new trend where users were not taken straight to the desktop. Instead, the Start screen was displayed with various application tiles which you clicked to launch. This style still stands and in early April, 2014 Microsoft released an update to Windows 8.1 - Windows 8.1.1 or Windows 8.1 Update 1.

Go directly to the desktop instead of the Start screen

The Start screen was introduced with the release of Windows 8 to make it more convenient for tablet users to navigate apps. However, this is something that many mouse users and those who are used to older versions of Windows have found difficult to use. With the first version of Windows 8, there was no way to change this setting before.

With the 8.1 update released last year, you were able to change your settings so that your computer booted directly to your desktop, instead of the Start screen. Now, with Windows 8.1.1 new computers that don't have a touch screen should automatically boot into the familiar desktop screen. Users who have the OS installed already can still set Windows to boot directly to the desktop.

Here’s how:

  1. Go to the Control Panel.
  2. Select Appearance and Personalization.
  3. Choose Taskbar and Navigation.
  4. Select the Navigation tab.
  5. Enable the option that says “When I sign in or close all apps on a screen, go to the desktop instead of Start” by clicking the checkbox next to it.
  6. Click the OK button to save the change you've made.
You should now go directly to the desktop screen once Windows is started or when you close an application, instead of being taken to the Start screen.

Updated Start screen interface

Aside from the applications that you see on the Start screen, you can easily view all available apps by clicking on the down arrow on the lower left of the screen. You will also see a search button on the upper right side, as well as a power button next to it that you can click to shutdown, restart or put the computer into sleep mode. Moving your mouse to the bottom part of the screen will also show you the taskbar with the Start button and other apps appearing on it.

When you right click an app on the Start screen it will no longer launch the application bar. Instead, you will be given various options, which is what would usually be the case when you right click. These options include turn live tile off, resize, uninstall, pin to taskbar, and unpin from start.

Photos and other media no longer open with apps on the Start screen

With the first version of Windows 8, photos and other media were opened by default using the Metro apps on the Start screen. With Windows 8.1.1, images are now automatically opened using Photo Viewer, while other media is opened using Windows Media. This is the same experience that the older Windows operating systems provided, which most users are familiar with.

Pin Metro apps to the taskbar

The taskbar is a popular Windows desktop feature, allowing you to pin your most used or open desktop apps to. However, with Windows 8 and 8.1 you couldn't pin Metro apps to the desktop taskbar. With the new update you can post Metro apps to the taskbar and even interact or launch them from the desktop.

A dedicated Settings tile

For those that prefer to use the Start screen there is a new Settings tile that has been added. This can really help customizing your computer far easier.

If you have any queries about the latest Windows update which is free to download, get in touch. We have the answers!

Published with permission from TechAdvisory.org. Source.

April 4th, 2014

Security_March31_BA malware infection is an attack that you do not want invading your business systems. Malicious software can often make its way on computers without your knowledge, causing various disturbances. What’s even worse, is that vital information saved on your computer or data that you access online could be stolen. Computers must have proper protection. In the event that malware infection is detected an immediate response is required.

Signs of a malware infection

Before proceeding with the steps on how to respond to malware infections, we first need to learn about the signs and symptoms of a malware infection. These include:
  • Several pop-ups appear even when not browsing the Web.
  • Unusual slowness of the computer and Internet connection.
  • System hangs or freezes.
  • Corrupted programs.
  • Antivirus is disabled.
  • E-mails sent to or from your account which you did not send.
  • High network activity, even when not using large programs or accessing huge data.
  • Redirected access to some sites.

How to respond to a malware infection

In case you experience any of these symptoms, the first thing to do is to ensure that your antivirus and antispyware program is updated. This is to make sure that they detect the latest known threats on their database. You should then run scans to see if an infection is detected. If it is, the programs usually have a way to remove the infection. You then need to follow the steps the program recommends.

If this doesn't work, disconnect the infected computer from the network to prevent the spread of the malware. Furthermore, avoid accessing the Web and using vital information such as bank account and credit card information. Let the technical department or your IT partner handle the concern since they are trained in determining and eradicating system malware infections.

Once the problem has been pinpointed, a tech specialist will go through the process of eliminating the infection. This includes backing up data on the computer and restoring the system to its original state. Depending on the extent of the infection, the computer may need to be wiped clean, or reformatted before restoring backed-up files.

After the whole process, the computer must be tested to ensure that the infection has been totally removed. Moreover, further investigation and studies must also be done to determine where the problem started, as well as to create a strategy as to how to prevent this from happening in the future.

How to prevent a malware attack

Prevention is better than a cure and this definitely applies to malware infections. It’s best to arm yourself with knowledge on how to avoid malware attacks and prevent your systems from being infected.
  1. Ensure that security protection is always updated and that you run system scans on a regular basis.
  2. Avoid downloading attachments or clicking links from unknown sites or senders.
  3. Enable firewall protection.
Malware can hugely affect business operations and the security of private information. One of the best ways to prevent this is to work with an IT partner, like us, who can help recommend and install protection systems. You might want to think about getting help in managing these solutions too, to ensure that your systems are secure at all times.

If you have questions or concerns with regards to malware prevention and resolution, feel free to call us. Our support team is always ready to help.

Published with permission from TechAdvisory.org. Source.

Topic Security
April 2nd, 2014

gloStream_Apr02Are you looking to achieve previously unforeseen business goals that will allow you to excel beyond your peers? If no, you need more than technology; you need pacesetting principles, which give you a framework for managing the complexity of a medical practice using proven business strategies. Here are three of the most important:

Principle 1: Be focused

Are you patient-centric? It’s important to focus on care and relationships. To do so, you’ll need to have the key information about your business and your patients at your fingertips so you can make informed decisions. This entails not only having the correct technology for the task, but also using it correctly so that it keeps you focused on your job.

Principle 2: Be smart

Do you have a strategic plan? It’s important to understand where you are, where you are going, and how you are going to get there. Be prepared for what you know is coming (everything from ICD-10 to meaningful use) by having a plan that everyone agrees upon in advance. It's also important to have a practice-wide performance-management plan, which includes performance indicators and an action plan.

Principle 3: Be agile

Are you adaptive and flexible? We at gloStream suggest you move to a variable cost model through shared-risk partnerships; this will reduce fixed costs and capital expenditures and thereby enhance profit margins. Also consider automating to improve workflows and resource allocations. But it’s important to also be positioned for new business models so you can continuously improve.

gloStream works with successful practices across the country that have embraced a framework for prospering despite the challenges imposed by today’s market climate; contact us today for more information.

Published with permission from TechAdvisory.org. Source.

Topic gloStream
April 2nd, 2014

gloStream_Apr02_AIn a surprising move, the House of Representatives approved a bill that includes a delay to mandatory ICD-10 implementation until October 2015. After the announcement we are sure that many medical practices breathed a long sigh of relief.

The problem: Without a fix to the Sustainable Growth Rate (SGR) formula, Medicare physicians face a 24% reimbursement cut beginning April 1. This is obviously something that does not sit well with many of the country's medical practitioners - and rightly so. No one wants to see hard-earned profits sink because of a medical bill.

Joseph Pitts introduced a bill, H.R. 4302, that proposed to replace the reimbursement cut with a 0.5% payment update through the end of 2014 and a 0% percent payment update from January 1 through March 311, 2015.

The American Medical Association, which wants payment stability for its constituents, responded by urging House of Representatives members to vote down the proposed legislation. The code sets were caught in the crossfire.

Note: Before the ICD-10 delay takes place (and the SGR fix becomes permanent), the Senate must vote on the proposed legislation and President Obama must sign it into law. It would be a good idea to keep abreast of this issue because it will likely directly affect your practice.

If you are looking for help upgrading to ICD-10, or ensuring your practice meets established standards, contact us today to see how we can help.

Published with permission from TechAdvisory.org. Source.

April 2nd, 2014

Productivity_Mar31_BThere is a common trend with businesses, especially small to medium businesses, of hiring remote workers and also of working with clients at greater distances than ever before. As a result, an increasing number of businesses are creating remote presentations, or using software to present to an audience over the Internet. However, this style of presentation can be a challenge, especially when it comes to engaging your audience.

If you are creating an online presentation to a remote audience there are a number of factors you should keep in mind if you want to grab your audience's attention and keep them following and paying attention. Here are five of the most important tips:

1. Make it visual

For the most part, visual presentations have a higher chance of success - that is, the message being grasped by the audience. This is especially true for online and remote presentations, largely because when more people are on a computer, partaking in a presentation, they will often be multi-tasking.

If you have a ton of text there is a good chance you will lose your audience within the first couple of slides. Instead aim for a presentation that is heavy on graphics and visually appealing. Using bright or contrasting colors will draw the eye and will increase the time you have your audience's attention.

If your presentation is about a product create picture slides with a minimal amount of text; let the product speak for itself. For presentations involving graphs and charts, include these graphics and a couple of key points. The rest you can fill in with spoken narrative.

2. Focus on the audience

Online presentations and those using meeting software should be audience-friendly. This means making it easy for them to join and partake in the presentation by sharing slides, and also asking if anyone has any points to add or even expand upon with an interactive presentation element.

While presenting, there will be slides and points that are more important than others. To highlight this you can 'sign-post' the salient points. Make these visually larger if they are text, and pause to point this out with the script by telling your audience: "This is the most important point"; essentially demanding they pay attention.

Finally, try to limit technical glitches. This can be the quickest way to lose engagement if your Internet cuts out or the computer crashes. Try to present at a time when you know connection will be strong and stable and have a backup in place in case something goes wrong.

3. Adapt to different audiences

Every person in the audience will have different expectations of your presentation. Some will want just the facts, while others might be looking to be convinced by an opinion or argument expressed in the presentation. You should take the time to get to know your audience and what they expect and then develop the presentation around this idea.

If you do your homework and know a bit about your audience, you can take steps to connect with them early in the presentation, if not before, and drive engagement.

4. Create, edit, practice, edit, practice, edit, practice, present

It may sound a bit redundant to edit and practice multiple times, but it really will help when leading an online presentation. First you should create your presentation, then edit it. You are looking to keep your slides as short as possible - no more than four points and two minutes spent talking for each slide.

Really the first edit should be about content, grammar and spelling. Once this is done, practice presenting as you would on the actual presentation day. Start with a blank desktop screen, log into the software/site you will be using, load the presentation, share it, and then actually present. Time yourself and note any issues.

Next, go back and edit the presentation some more, making sure you aren't spending too much time on one slide or that each of the slides does not have too many confusing points, etc. Keep practicing and editing until you are not only comfortable, but know the content inside and out.

You could also try recording your voice. This will allow you to hear where you need to work on inflection and overall style. If you find that you are tuning yourself out when you listen to the presentation, you may want to practice some more and try to inject some extra interest, whether through humor or engaging facts and ideas. This is really vital is you won't have that face-to-face contact with a physical presentation where you are present. If you sound engaging, the audience are more likely to connect with you.

5. Develop your own style

No one likes a dull presentation where you just talk about what's on the slides. Try to give your presentation a narrative arc and structure. Where possible include personal experiences or even tell a relevant joke from time to time. If you are passionate and show that you are trying to connect your audience will likely not click away from the presentation or drift off to other work or simply to surf the Internet and Facebook.

If you are looking to learn more about presentations and how to use software for expert presentations, or even how to conduct your next remote presentation, contact us today to see how we can help.

Published with permission from TechAdvisory.org. Source.

Topic Productivity
April 2nd, 2014

BusinessValue_Mar31_BHaving a website is one of the most important marketing and branding tools a business can utilize. This is largely because visitors will often judge whether they want to do business with you almost solely based off of your website. Therefore, your website needs to be designed properly and look professional. In order to achieve this you need to know about the common mistakes small businesses make when it comes to website designs.

The business value of a business website is that it creates a solid online presence and boosts your brand image and market reach. Even if your business is not Internet based, a website can be used to create a certain impression and ultimately contribute to your bottom line. The key is to make sure you create the best impression. Here are six of the most common mistakes businesses make with website design:

Mistake 1: Building for the sake of building

Websites are important and some businesses believe that they should have a website, so they go ahead and simply build one. You should first take steps to define your target market - who is it that you want and expect to visit your website.

Once you have a defined target market you can then take time to build your site for your market. For example, if the majority of your target market uses mobile devices to browse the Web you should take steps to design your site so that it is viewable on mobile devices.

You should also determine what you want visitors to do on your site. Some companies want them to click through to another site, while others want them to sign up. By defining how you want your visitors to interact you can then develop your content and design around this.

Mistake 2: Designing a website that is too busy

It can be tempting to put all of your information on one page or even have a ton of images and videos. The truth is, this can be distracting largely because once someone lands on your page, they won't know how to get around, find the information they want, or even to know what they should do next.

Busy or flashy websites with lots of animations or large amounts of text also usually don't scale all that well. So, when someone looks at your site on a mobile device they will likely find it too hard to navigate and leave, which is counter to what you are trying to achieve.

Instead, aim for a website that is simple and clean. Important information should be quick to find and read and it should be clear who you are, what you have to say, and what you want the visitor to do.

Mistake 3: Lacking call to actions

Most business related websites have a goal as to what they want visitors to do. Maybe it's download an app, call the company, or even sign make a purchase online. It is essential that you lead visitors toward what you want them to do in the most clear and concise way. The best way to do this is through a call to action. These are usually buttons at the bottom of sections or pages that motivate the user to click and follow the instructions on what to do next, be that sign up to something or get in touch.

The best calls to action stand out from the content, drawing the reader's eye and hopefully inspiring them to click. They should also be clearly written, simple, and direct. e.g., 'Call us today!' or 'Download now!'

Mistake 4: Misguided content

It may seem worthwhile to write in-depth content about your products or services but this isn't always the case. People skim read the basics on the Web and it's different than other mediums.

What you should do is condense down your content so that it only states the most important information. Tell the reader what your product or service does and provide a few of the most important benefits. What you are looking to do is develop enough interest so that visitors to your site will click on the call to action and connect with you.

If you have the time and profits, creating a more visual site where you showcase the products or show how you can help in a short video may lead to higher engagement and possibly higher customer conversions. Take a look at the popular software and service sites like Dropbox, Microsoft, and Google. The content is highly visible and simple, yet provides just enough information so the user knows what the service is and what they are expected to do.

Mistake 5: Static content

It can be tempting to invest the time to write a great website, get the content online then just leave it sitting there. The Internet changes and what might have been regarded as great website design and content a couple of years ago may not be seen in the same light today.

It is advisable to periodically update your site's design and content to reflect current trends; making it more modern. Another related aspect of your content is that you need to ensure that your content is up-to-date. If you are hosting a contest and put the information on your site, you should make sure to take it off of your site, or update it when the date passes. It looks a little unprofessional to have content that is still talking about 2012 or even 2013.

Mistake 6: Doing it yourself

The vast majority of small business owners and managers don't have in-depth Web design skills, yet are determined to build their company's website themselves. This can lead to unexpected problems or a website that doesn't meet your needs. We strongly recommend that you work with a qualified designer who can help ensure that your website is designed and built to high standards.

If you are looking to boost your website's design contact us today. We can help!

Published with permission from TechAdvisory.org. Source.

April 2nd, 2014

HealthcareIT_Apr02_AChief Information Officer (CIO) Denis Tanguay’s workload has quadrupled over the past few years, and he has been struggling to stay on top ensuring that systems are secure and available when his employees need it. How did he overcome these struggles? He found a solution in outsourcing.

As the CIO for Central Maine Healthcare explained in a Health Care IT News article, getting ready for Stage 2 meaningful use attestation and transitioning to ICD-10 put tremendous pressure on him and his 70-person IT staff.

A few years ago, Tanguay began working with an IT provider, which took work off his staff’s plate. Central Maine Healthcare uses IT providers in a number of ways, from service requests for new PCs, keyboards, and software installations to help with user calls. They’re essentially an “insurance policy," says Tanguay. "They have already blazed those trails and made sure that whatever we're going to be using has already been tested, what versions of firmware and software work well."

Tanguay says the result of outsourcing some IT functionality has resulted in easier software upgrades, quicker response time, greater system stability, improved data security, and better disaster recovery procedures.

Moreover, outsourcing has allowed Tanguay to focus more on the things that are important. “My CEO has a line,” he says. “’We're not in the IT business; we're in the healthcare business.’”

When it comes to IT outsourcing, health-care providers have the option of doing a little or a lot,” says another recent article. They can turn over an entire IT function, or farm out small portions. If you are struggling with managing IT systems in your practice, or would like a little help ensuring compliance with the always changing regulations, contact us today to see how our managed services can help.

Published with permission from TechAdvisory.org. Source.

March 26th, 2014

Office_Mar24_BMicrosoft Outlook can be convenient to use to read and send emails on different accounts. Outlook is popular largely because it offers the convenience of not having to sign into different email clients to check your messages. Aside from your default mail folders like inbox, drafts, sent and junk, it also comes with search folders that give you easy access to important messages. Creating personalized folders is also supported.

Outlook is one of the most popular email platforms allowing you to read emails from almost any account. The inbox is where the majority of your interaction with Outlook is, but the problem is that many users receive so many emails that it can be overwhelmed quickly. This makes it more difficult to find important emails, or separate the spam/less important emails.

One way to deal with this is by creating a customized search folder for important emails. This makes searching for vital messages easier as they are saved in a separate folder.

Default and predefined search folders in Outlook

There are three default search folders in Outlook and you can see them under “search folders” in the mail navigation pane on the left side of the window. These default search folders are categorized mail, large mail and unread mail. Categorized mail contains messages that are categorized by color.

The large mail folder is a search folder that includes messages that are over 100 KB in size. Unread mail, as the term suggests, contains emails that have not yet been read.

Predefined search folders are also available. These are existing search folders that you can add to the search menu, below the other folders. Some of these require that you enter specific criteria, while others do not. For instance, “mail flagged for follow up” does not require any criteria, while “mail with specific words” asks you to enter certain words that the message must contain to be included in the folder.

Adding predefined search folders can be done by following the steps below:

  1. Click File.
  2. Select New and choose Search Folder. The New Search Folder window will appear.
  3. Click on any of the predefined search folders.
  4. Select the option you want if asked for a specific criterion.
  5. Click OK.

Create a new search folder in Outlook

It’s also possible to create your very own search folder. You get to set not only the criteria, but its name as well. This makes it convenient to easily access important messages as you don’t have to browse through the inbox or various folders in your mailbox.

Here’s how to create a new search folder in Outlook:

  1. Right click on Search Folders in the mail navigation pane and click New Search Folder. You may also press ctrl+shift+p on your keyboard to make the window appear.
  2. Click Create a Custom Search Field followed by Choose.
  3. Enter the name of the new folder in the name field.
  4. Click Criteria and set your preferences to further personalize the folder and click OK.
  5. Click Browse and select folders to add in your customized search folder, then click OK.
  6. Select OK on the new search folder window and the new folder you created will be added under your search folders.
Messages in search folders will still remain in the original folders where they are saved. Even if you view the messages and delete the search folder, the messages will still be accessible in their default folder. However, if you select and delete a message in a search folder, it will be completely removed, even from its original folder.

If you have any concerns or feedback with regards Outlook search folders, feel free to get in touch and we’ll help you in every way that we can.

Published with permission from TechAdvisory.org. Source.